When the meeting ends on time and the real conversation starts in the hallway, you had the wrong conversation. Tension on a team is normal, even healthy. It’s what happens when capable people work hard on things that matter. The damage comes when the team avoids the conversation and leaves the tension unnamed and unresolved. A few years ago, we wrote that the absence of conflict is resentment. When people stop talking, it is a sign that trust is low, concerns are not being vo

The most reliable predictor of how a team will perform in the future is the drive to continuously improve on how they’re working...

How do you know when a relationship is in real danger? When the other person stops talking. Contrary to what many believe, the absence of...

Conducting a tough and productive conversation that produces a win-win resolution of a problem or opportunity is one of the most...