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How We’re Working Isn’t Working

The most reliable predictor of how a team will perform in the future is the drive to continuously improve on how they’re working...

The Gift of High Expectations

When I was a teenager my dad would take my brother and me backpacking in the mountains, and the three of us would disappear into the...

Effective Communication

Poor communication is one of the most common reasons for mistrust on teams, and a leading contributor to poor results. Poor communication...

How Listening Impacts Trust and Engagement

Listening is a magnetic and strange thing, a creative force. The friends and colleagues who listen to us are the ones we move toward....

The Perils of Fuzzy Communication

I have worked with individuals and teams for many years, and have always been puzzled by how a group of individuals with core values of...

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